Palvoo 刪除帳號
本頁說明如何刪除您的 Palvoo 帳號，以及刪除後各項資料之處理方式與保存期間。貨主使用之「Palvoo」App 與承運人使用之「Palvoo 承運人」App 皆適用；兩者均由維斯托有限公司（VSTREL CO., LTD.）開發與營運。English version below.
一、在 App 內自行刪除（立即完成）
- 開啟 Palvoo App 並登入（貨主：「Palvoo」App 或網頁版 palvoo.vstrel.com；承運人：「Palvoo 承運人」App 或網頁版 driver.vstrel.com）。
- 點選畫面下方之「帳戶」分頁，並捲動至最下方。
- 點選「刪除帳號」，依畫面指示確認兩次後，帳號即刪除，您所有裝置上之登入亦同時登出。
承運人尚未通過資格審核者，登入後會停留在「資格申請」頁，「刪除帳號」位於該頁最下方。
尚有進行中之訂單（等候承接、已承接或運送中）者，須先完成或取消該訂單，始得刪除帳號。
承運人刪除帳號前，請先確認款項均已撥付完畢；刪除後，尚未撥付之款項仍由金流業者撥付至原撥款帳戶，惟 App 內不再提供收入紀錄之查詢。對款項有疑義者，請於刪除前聯絡客服。
二、無法登入或已移除 App：來信申請
- 請以註冊 Palvoo 時使用之電子郵件，寄信至 service@vstrel.com，主旨請註明「申請刪除 Palvoo 帳號」。
- 信中請寫明註冊時使用之手機號碼，以及您的身分（貨主或承運人）。
- 本公司回信確認您為帳號本人後代為刪除，並於收到申請後 15 日內回覆處理結果。無法使用註冊之電子郵件者，請於信中說明，本公司將另行確認身分。
來信申請與於 App 內自行刪除，刪除之範圍及保存期間相同。
三、刪除後之資料處理
未曾有任何訂單紀錄之帳號：帳號及全部個人資料（含已上傳之證件影像）立即刪除，該電子郵件與手機號碼得重新註冊。
有訂單紀錄之帳號：為履行法定之保存義務及處理爭議，下表所列資料依下表保存，其餘資料立即刪除；帳號改以「已刪除帳號」顯示，且無法再登入。
| 資料 | 處理方式 |
|---|---|
| 姓名、電子郵件、手機號碼、公司名稱 | 立即刪除（姓名改顯示為「已刪除帳號」，電子郵件釋出） |
| 大頭照、推播通知訂閱、LINE 綁定、承運人目前位置 | 立即刪除 |
| 以 LINE、Google 或 Apple 帳號登入之連結 | 立即刪除；曾以 Apple 帳號登入者，本公司並通知 Apple 撤銷您對本平台之授權 |
| 承運人之撥款帳戶資料（含公司或行號之統一編號及登記地址）及存摺封面影像 | 立即刪除 |
| 貨主於付款頁記住之信用卡 | 本公司通知金流業者刪除 |
| 貨主之平台服務費發票設定（統一編號、發票抬頭、載具或捐贈碼） | 立即刪除；各筆訂單結束時之設定隨該筆訂單之紀錄保存 5 年 |
| 承運人之證件影像（身分證、駕照、行照、保險） | 曾承運訂單者，保存 1 年後刪除，保存期間僅本公司審核人員得存取；未曾承運訂單者立即刪除 |
| 訂單、電子運送契約、付款與發票紀錄，以及站內訊息與放單、檢舉、爭議之紀錄 | 保存 5 年（自該筆交易所屬會計年度決算終了起算），不再與可登入之帳號連結；成立時之記載為雙方之契約內容，不予竄改 |
| 現場貨物照片（下單、裝貨、卸貨）及放單、檢舉、爭議所附照片 | 該趟運送結束後保存 1 年；有爭議者保存至爭議結案後 180 日（以較晚者為準） |
| 承運人上傳之發票影像 | 上傳後保存 12 個月 |
| 位置軌跡 | 該趟運送結束後保存 6 個月；有爭議者保存至爭議結案後 180 日（以較晚者為準） |
| 登入與操作事件紀錄 | 保存 12 個月 |
| App 與網頁之錯誤紀錄（不記錄帳號） | 該錯誤最後一次發生後保存 90 日 |
| 推廣來源與推薦碼（您註冊時經由之推廣連結代碼及填寫之推薦碼） | 不再與您的身分連結，以無從識別特定個人之方式隨訂單紀錄保存 |
| 依平台服務條款終止之帳號之終止紀錄及雜湊值 | 保存至終止處分撤銷為止，不因刪除帳號而刪除 |
保存期間屆滿後，本公司將刪除該等資料，或以無法還原之方式予以去識別化。帳號刪除後無法復原，且不影響刪除前已成立之運送契約及付款義務。詳細內容請參閱《Palvoo 隱私權政策》（與 App 內之《隱私權政策》相同）第 5 節（保存期間）及第 6 節（帳號刪除）。
四、聯絡方式
個人資料保護聯絡窗口：service@vstrel.com（客服時間：平日 09:00–18:00）
Delete your Palvoo account (English)
This page explains how to delete your Palvoo account and what happens to your data. It applies to both the Palvoo app (for shippers) and the Palvoo 承運人 app (for carriers), developed and operated by VSTREL CO., LTD. (維斯托有限公司).
Option 1 — In the app (takes effect immediately)
- Open the Palvoo app and sign in (shippers: the Palvoo app or palvoo.vstrel.com; carriers: the Palvoo 承運人 app or driver.vstrel.com).
- Tap the 帳戶 (Account) tab at the bottom and scroll to the end.
- Tap 刪除帳號 (Delete account) and confirm twice. Your account is deleted and you are signed out on all devices.
Carriers whose application has not been approved yet stay on the 資格申請 (application) page after signing in; 刪除帳號 is at the bottom of that page.
Orders that are still in progress must be completed or cancelled first.
Carriers: please make sure all your payouts have been settled before deleting. Any amount not yet paid out will still be paid to your registered payout account, but you will no longer be able to see your earnings in the app. If anything looks wrong, contact us before deleting.
Option 2 — By email (if you cannot sign in or have removed the app)
Email service@vstrel.com from the address you registered with, with the subject “Delete my Palvoo account”, and include your registered mobile number and whether you are a shipper or a carrier. After confirming that you are the account holder, we will delete the account and reply within 15 days. The result is the same as deleting in the app.
What is deleted and what is kept
- Accounts with no orders: the account and all personal data (including uploaded documents) are deleted immediately.
- Accounts with orders: your name, email, mobile number, company name, profile photo, notification subscriptions, LINE link, sign-in links to LINE, Google or Apple, current location, carriers’ bank account details (including the tax ID number and registered address of a company or business account) and passbook image, and shippers’ invoice settings for the platform service fee are deleted immediately; the account is shown as “已刪除帳號” (deleted account) and can no longer sign in.
- If you signed in with Apple, we also ask Apple to revoke your authorisation for Palvoo when the account is deleted.
- Kept as required by law or for dispute handling, then deleted: orders, electronic transport contracts, payment and invoice records, in-app messages, and records of order releases, reports and disputes — 5 years; carriers’ ID, licence, vehicle registration and insurance images (carriers who completed orders) — 1 year; cargo and evidence photos — 1 year after the trip (or 180 days after a dispute closes, whichever is later); carrier-uploaded invoice images — 12 months; location tracks — 6 months after the trip (or until a dispute ends); sign-in and activity logs — 12 months; app and website error reports (which do not record your account) — 90 days after the error last occurred. The promotional link code you registered through and the referral code you entered are kept with the order records in a form that no longer identifies you.
- For accounts terminated under the platform terms, the termination record and its hashes are kept until the termination is revoked, even if the account is deleted.
Deletion cannot be undone and does not affect transport contracts or payment obligations formed before deletion. The full Palvoo Privacy Policy (in Traditional Chinese, identical to the one in the apps) is at vstrel.com/palvoo/privacy/.