ShopSitter 退款與服務交付政策
ShopSitter 是維斯托有限公司（VSTREL CO., LTD.，統一編號 62050829）提供的線上軟體服務（LINE AI 店員），以月費方案銷售，不販售、不寄送實體商品。本頁說明訂購怎麼確認、付款後多久可以使用，以及退款方式；本政策為 ShopSitter 服務條款之一部分。English version below.
一、商品交付政策
訂購確認方式
- 店家在 ShopSitter 付款頁選擇方案，以信用卡付款（由 SHOPLINE Payments 處理）。
- 付款完成後，付款頁立即顯示付款結果；同時以 LINE 傳送「付款成功」通知給店家綁定的管理員，內容包含方案、金額與下次扣款日。之後也可以隨時在付款頁查看目前方案、下次扣款日與綁定的卡片。
- 本公司就每筆付款開立電子發票，寄到店家付款時填寫的 Email；填寫統一編號者，發票載明統一編號與抬頭。
交付方式
ShopSitter 為線上服務，不寄送實體商品。付款成功後，系統自動為店家開通方案：AI 開始在店家已接上的 LINE 官方帳號回覆客人，並計算當月可用的 AI 回覆則數。
交付時間（最長交付天數）
付款成功後立即開通。若因系統或金流異常未能開通，本公司會在 1 個工作天內完成開通；無法開通時，全額退款。
最長交付天數：1 個工作天（自付款成功起算）。本服務按月付費，每次付款只預付一個月的服務，沒有預購或年繳。
每月續訂
方案每月自動續訂：每月在首次付款的同一天，以同一張信用卡自動扣款；扣款成功即延續一個月，並以 LINE 通知管理員。扣款失敗時會通知店家，並在寬限期內每天重試；寬限期過後仍未付款，AI 停止回覆客人。
二、退換貨（退款）政策
- ShopSitter 提供免費試用，店家可以在付費前確認是否合用。付款後不退款，也不按日折算，包括月費與加購的回覆則數。
- 下列情況例外，款項一律退回原付款的信用卡，不以現金或轉帳退款：
- 同一期重複扣款：退還重複的金額。
- 付款成功，但因本公司原因無法開通：全額退款。
- 本公司停止提供 ShopSitter：退還已付但未使用期間的費用（至少 30 日前通知）。
- 法令另有強制規定者，依其規定。
- 店家可以隨時在付款頁取消自動續訂；取消後方案用到該期結束，不再扣款。
- 申請退款：寄信到 service@vstrel.com 或來電 0913-534-909（平日 09:00–18:00），寫明店名與付款時間。本公司確認退款事由後 3 個工作天內送出退款，並以 Email 告知退款金額；實際入帳時間依發卡銀行作業而定，信用卡通常需 5 至 14 個工作天。
對處理結果有疑義時，請先與客服聯絡；仍無法解決時，依 服務條款 第九條處理（中華民國法律，臺灣高雄地方法院為第一審管轄法院）。其他約定以服務條款為準。
三、客服與聯絡方式
維斯托有限公司（VSTREL CO., LTD.） 統一編號 62050829
客服電話：0913-534-909（平日 09:00–18:00）
客服信箱：service@vstrel.com
ShopSitter Refund & Delivery Policy
ShopSitter is an online software service (an AI shop assistant for LINE) provided by VSTREL CO., LTD. (Taiwan company no. 62050829) and sold as monthly plans. No physical goods are sold or shipped. This policy is part of our Terms of Service.
1. Delivery
- Order confirmation: the business chooses a plan on the ShopSitter payment page and pays by credit card (processed by SHOPLINE Payments). The result shows on the page immediately, and a "payment successful" message with the plan, amount and next billing date is sent to the business's managers in LINE; the current plan, next billing date and saved card can be checked on the payment page at any time. We issue an e-invoice for every payment to the email given at payment (with the business's tax ID and name, if provided).
- How it is delivered: online only, nothing is shipped. Once paid, the plan turns on automatically and the AI starts replying to customers on the business's connected LINE Official Account.
- When: immediately after payment. If a system or payment problem prevents this, we activate the plan within 1 business day, or refund in full if we cannot. Longest delivery time: 1 business day from payment. Each payment covers one month of service only; there are no pre-orders or annual plans.
- Monthly renewal: the same card is charged on the same day each month; a successful charge extends the plan by one month and the managers are told in LINE. If a charge fails, the business is told and it is retried daily during the grace period; after that, the AI stops replying to customers.
2. Refunds
- A free trial is available before paying. Payments are non-refundable and not prorated (monthly fees and add-on reply packs).
- Exceptions, always refunded to the card used (never in cash or by bank transfer): a duplicate charge for the same period (the duplicate is refunded); a payment that cannot be activated for reasons on our side (full refund); if we discontinue ShopSitter (unused period refunded, with at least 30 days' notice); and wherever the law requires otherwise.
- Auto-renewal can be cancelled at any time on the payment page; the plan runs to the end of the paid period with no further charges.
- To request a refund, email service@vstrel.com or call +886 913 534 909 (weekdays 09:00–18:00, Taiwan time) with your business name and payment date. Once a refund is approved, we send it within 3 business days and email you the amount; card refunds usually reach your account in 5 to 14 business days, depending on your card issuer.
If you disagree with how a request was handled, contact us first; otherwise clause 9 of our Terms of Service applies (Taiwan law, Kaohsiung District Court).