ShopSitter 資料刪除說明

v1.1　最後更新：民國 115 年 10 月 16 日

本頁說明如何刪除 ShopSitter 保存的資料，包括透過 LINE、Instagram 或 Google 取得的資料。English version below.

一、店家：停止使用並刪除資料

  1. 寄信到 service@vstrel.com，主旨寫「申請刪除 ShopSitter 資料」。
  2. 信中寫店名，以及店家代號（試用頁網址 /d/ 後面那一段）或付款時填的收據 Email。
  3. 本公司會從您付款時的 Email 或已綁定的管理員 LINE 跟您確認是本人，確認後 30 日內刪除：店家資料與修改紀錄、客人的對話紀錄、預約與訂單紀錄、LINE Channel secret、Instagram 存取權杖、Google 日曆授權權杖。
  4. 付款與發票紀錄依商業會計法保存 5 年，期滿刪除。

只想先暫停：取消自動續訂後，方案用到這期結束就不再扣款，AI 也會停止回覆客人；資料會保留，之後還可以恢復。

二、解除 Instagram 連結

  1. 在 Instagram 的設定中，到網站權限的「應用程式和網站」，移除 ShopSitter；或寫信要求本公司解除。
  2. Meta 會通知本公司。本公司立即刪除您的 Instagram 存取權杖，停止收發該帳號的訊息，並在 30 日內刪除從 Instagram 取得的訊息與資料（已由店家確認的預約、訂單除外，這些依第一點處理）。

三、解除 LINE 連結

在 LINE 官方帳號管理後台的「回應設定」關閉 Webhook，AI 就不會再收到訊息；寫信給本公司，我們會刪除加密保存的 Channel secret。要刪除全部資料，請依第一點申請。

四、解除 Google 日曆連結

  1. 在 ShopSitter 設定頁的「連結 Google 日曆」按「中斷連結」：本公司立即刪除 Google 授權權杖，並請 Google 撤銷授權。也可以在 Google 帳號的安全性設定（第三方應用程式的存取權）移除 ShopSitter；本公司下次存取被拒時，立即刪除授權權杖。
  2. 「ShopSitter 預約」日曆和已寫入的行程在您自己的 Google 帳號裡，中斷連結後不會被刪除；不需要的話，可以在 Google 日曆自行刪除整個日曆。

五、店家的客人：刪除您的對話或預約資料

六、聯絡方式

維斯托有限公司（VSTREL CO., LTD.）　Email：service@vstrel.com　電話：0913-534-909（平日 09:00–18:00）。完整說明請看 隱私權政策。

ShopSitter Data Deletion Instructions

v1.1 · Last updated 16 October 2026

1. Businesses: stop using ShopSitter and delete your data

  1. Email service@vstrel.com with the subject "Delete my ShopSitter data".
  2. Include your business name and either your store code (the part after /d/ in your trial page link) or the receipt email you used to pay.
  3. We confirm the request with your receipt email or your connected manager LINE account, then delete within 30 days: your business details and change history, customer chat history, bookings and orders, your LINE channel secret, your Instagram access token and your Google Calendar authorization token.
  4. Payment and invoice records are kept for 5 years as required by Taiwan's accounting laws, then deleted.

2. Disconnect Instagram

Remove ShopSitter under "Apps and websites" in your Instagram settings, or email us. When Meta notifies us, we delete your Instagram access token immediately, stop sending and receiving messages for that account, and delete messages and data obtained from Instagram within 30 days (bookings and orders the business has confirmed are handled as in section 1).

3. Disconnect LINE

Turn off the webhook under "Response settings" in LINE Official Account Manager; email us and we will delete your encrypted channel secret. To delete everything, follow section 1.

4. Disconnect Google Calendar

On your ShopSitter settings page, under “連結 Google 日曆”, tap “中斷連結” (Disconnect): we delete your Google authorization token immediately and ask Google to revoke the access. You can also remove ShopSitter from the third-party access settings in your Google Account; we delete the token as soon as Google refuses it. The “ShopSitter 預約” calendar and the events already written to it are in your own Google account and are not deleted when you disconnect; you can delete the whole calendar in Google Calendar if you no longer need it.

5. Customers of a business

Your chat history with a business account is deleted automatically 30 days after your last message. To delete it sooner, or to delete your bookings, orders or update subscriptions, contact the business (it is the controller of your data), or email service@vstrel.com with the business name, the name shown on your LINE or Instagram account, and roughly when you chatted. We delete it within 30 days of confirming and let the business know.

Full details: Privacy Policy.